Services & Solutions

SUPPORT PACKAGES

Tier 1 Support Package

Our 'Tier 1' package offers you complete peace of mind; the responsibility for the smooth running of your systems becomes our priority. This package offers unlimited access to our dedicated support line, unlimited remote access support PLUS unlimited on-site support.

Our aim is to offer superior levels of customer service, so not only will we solve your problems when you call, but we will proactively monitor your systems to check for potential problem areas. This includes regular checks of your Anti-Virus software, your back-up solution, and the operating system event logs all with the aim of maintaining your productivity.

· First response usually 1 hour (maximum 4 hours)

· Unlimited Telephone/Remote Support.

· Unlimited On Site Support

· Hardware Support (we will liaise with the hardware resellers)

· Application software support.

· Monthly health checks for security, anti-virus, and potential problems.

To speak to one of our sales consultants, please call us on 0845 230 7220 or fill in the online form.

Tier 2 Support Package

Our 'Tier 2' support package is aimed at company's that wish to pay a fixed fee for all of their support, but want to purchase all the necessary replacement parts themselves.

Our main priority is to fix your IT problems in an efficient manor so that you can be back up and running as quickly as possible. We pride ourselves on our level of customer service, with highly qualified and experienced staff that are able to talk to you in a non-technical language.

As part of the service we will also proactively check your system on a regular basis. This includes checking that your anti-virus updates & scans are occurring, ensuring that your back-up routine is functioning correctly, as well as quick checks to Microsoft Windows Critical Updates.

The 'Tier 2' package includes all of the following:

· First response usually 4 hours (maximum 8 hours)

· Unlimited Telephone/Remote Support.

· Unlimited On Site Support

· Application software support.

· Monthly health checks for security, anti-virus, potential problem.

To speak to one of our sales consultants, please call us on 0845 230 7220 or fill in the online form.

Tier 3 Support Package

Our 'Tier 3' support package offers you a cost-effective solution to your IT support and maintenance issues. This package offers you guaranteed response times and peace of mind that you have a company in place that can resolve your daily IT challenges. The package includes limited access to our dedicated telephone support line, plus limited remote access, enabling us to connect to your system, diagnose and resolve a majority of problems. If required we will schedule a visit by one of our experienced engineers at a special discounted rate.

· First response usually 4 hours (maximum 8 hours)

· Limited Telephone/Remote Support.

· Application software support.

· Reduced fixed rate for on-site support.

To speak to one of our sales consultants, please call us on 0845 230 7220 or fill in the online form.

If you are having problems with your current support provider or are considering taking out a support contract for the first time then why not contact one of our business consultants, we are confident in our ability to offer competitive services which are tailored to your needs and budget.