Services & Solutions

Support and Maintenance of Networks

Today's enterprise is increasingly reliant on its IT infrastructure as a fundamental tool of business. In many cases loss of availability is unacceptably costly in terms of production and opportunity cost. With more staff working on the road or at home, or in conjunction with clients or colleagues around the globe, the sun never sets as far as IT systems are concerned and the scope of availability has extended dramatically. It is no longer acceptable merely to respond to disruptive incidents. The pressure on the IT supplier, in house or outsourced, is to be able to provide a consistent, reliable service 24 hours of every day.
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SUPPORT PACKAGES

Tier 1 Support Package

Our 'Tier 1' package offers you complete peace of mind; the responsibility for the smooth running of your systems becomes our priority. This package offers unlimited access to our dedicated support line, unlimited remote access support PLUS unlimited on-site support.

Our aim is to offer superior levels of customer service, so not only will we solve your problems when you call, but we will proactively monitor your systems to check for potential problem areas. This includes regular checks of your Anti-Virus software, your back-up solution, and the operating system event logs all with the aim of maintaining your productivity.       read more...

 

Network Installations

SMB Networks works on a consultancy basis to work through the considerations that you must take into account in order to ensure that you get the most out of your investment. We will analyse the size of the organisation, the working culture and organisational structure, your existing infrastructure, any growth and/or change plans on the horizon and a host of other factors, before settling on a technical solution.
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